Refund policy
Order Cancellations
Orders can be cancelled within 24 hours of purchase, provided the order has not yet been shipped. Once an order has shipped, cancellation is no longer available.
Approved cancellations are refunded to the original payment method within 5–10 business days.
To cancel an order, contact us at info@streetnseam.com with your order number.
Returns
We have a 21-day return policy, which means you have 21 days from the date of delivery to request a return. Offer and sale items are excluded.
Return conditions
To be eligible for a return, your item must meet all of the following:
- Unworn and unwashed
- In its original packaging, with all tags attached
- Free from markings, stains, or other marks
- Free from strong odours such as smoke, cologne, or detergent
- Free from pilling (small balls or fuzz forming on the fabric)
Items that do not meet these conditions may be rejected. You'll also need your receipt or proof of purchase.
How to start a return
To start a return, contact us at info@streetnseam.com. If your return is accepted, we'll send you instructions on how and where to send your package.
Returns should be sent to:
Items sent back to us without first requesting a return will not be accepted.
Damaged, Wrong, or Missing Items
Please inspect your order as soon as it arrives. If your order is missing an item, you received the wrong product, or your item arrived damaged, contact us at info@streetnseam.com within 48 hours of receiving your order.
We'll review the issue and arrange a replacement or another appropriate solution.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Non-Returnable Items
We cannot accept returns on:
- Offer and sale items
- Gift cards
If you have questions about whether your item is eligible, please get in touch before sending anything back.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 5–10 business days.
Please note that it can take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received it, contact us at info@streetnseam.com
Contact Us
For any question about returns, exchanges, or refunds, reach us at info@streetnseam.com.